Information for Insurance Agents and Adjusters

Insurance agents and adjusters trust the experts at ServiceMaster of Buncombe County as their disaster restoration vendor of choice in Asheville, Black Mountain, Biltmore Lakes and surrounding areas. By only doing what needs to done, our quick response times and pre-determined associated costs, we help save you and your clients time and money. Our goal is to always have a satisfied homeowner with the most cost effective options for the insurance company, thus building a trusting relationship with our customers: agents, adjusters, and homeowners.

The ServiceMaster of Buncombe County Guarantee:

We are available to respond to a disaster anytime, day or night, and will always arrive promptly on the scene to begin the restoration process for your customer.

• Available 24 hours a day, 365 days a year
• Customers will be contacted within 20 minutes of the initial call
• A service team will be on-site within 2-4 hours to initiate emergency damage mitigation of the property
• Technicians are certified in emergency mitigation and property recovery
• Comprehensive reporting and billing
• Consistent communication with policy holders, agents and adjusters

ServiceMaster of Buncombe County are Approved Vendors With:

• State Farm
• Allstate
• Erie Insurance Philadelphia Branch
• Harleysville
• The Hartford
• MetLife
• American Family Insurance
• Chartis
• Encompass
• GuideOne Insurance
• Horace Mann Insurance
• Liberty Mutual
• Travelers Insurance
• Safeco
• Zurich Insurance

Service with Integrity

ServiceMaster of Buncombe make it a priority to do the right thing, the first time! As a Quality Restoration Vendor (QRV), we are always committed to providing your customer with the highest level of compassion, care and disaster mitigation services. You can turn to ServiceMaster of Buncombe County with confidence knowing that we adhere to all standards to earn and maintain our ServiceMaster QRV certification license. This means that we:

• Meet or exceed the ServiceMaster requirements for General Liability Insurance and Worker’s Compensation Insurance
• Employ the utmost integrity in estimating and billing practices
• Demonstrate the ability to competently deliver every aspect of the ServiceMaster Restore service guarantees, including accessibility, response time, communication capabilities, quality results, and conscientious safety controls
• Utilize proven ServiceMaster equipment, processes, and products
• Perform all services in compliance with ServiceMaster specifications
• Commit to the ServiceMaster principles of environmental stewardship
• Resolve customer service issues swiftly and professionally
• Complete, and commit to continue, employee training programs that keep ServiceMaster of Buncombe County on the cutting edge of effective restoration techniques, products, and technology so that we can better serve your clients

You can be sure that we are trustworthy and will act ethically and in the best interest of your clients. Additionally, ServiceMaster Restore closely monitors all members of the QRV network to ensure complete adherence to its requirements.

We are committed to helping you serve your clients and appropriately and effectively respond to disasters in and around Asheville. For more information or to get started, contact us today.